They will be asked to provide the following to collect your order:

• Purchaser’s government-issued photo ID
• Representative’s government-issued photo ID
• Original method of payment, Razorpay confirmation
• Ready for Collection email

To collect your order, please bring:

• Your government-issued photo ID
• Ready for Collection email

Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.

Your order will be shipped within the same business day if the order is placed by 4pm on the same day and you will receive a shipping confirmation email with delivery details. Delivery timing is estimated from the time your order is placed. All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday to Friday from 9am – 8pm. An adult signature will be required upon delivery. BHOOCHOO cannot be held responsible for any unanticipated delivery delays beyond Bhoochoo’s control.

Bhoochoo accepts the following forms of payment for online purchases:  

1. UPI
2. Credit/Debit Cards
3. MasterCard
4. Net Banking

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

At this time, we only accept one form of payment per order.

Orders placed on Bhoochoo.com are subject to applicable state, local and county sales tax. Your order confirmation will reflect an estimated sales tax and order total based on the shipping zip code entered when your order was placed. The actual sales tax will be applied at the time of shipment and may vary from the estimated tax. You will not be charged for your order until it has shipped. 

At this time, we do not accept Bhoochoo gift cards as a form of payment or offer Bhoochoo gift cards for sale on Gucci.com. Pre-paid cards (such as pre-paid Visa gift cards) are accepted as a form of payment.

At BHOOCHOO, we have a 1-day Return Policy which allows you to inform us within 24 hours of delivery to return purchased items.

1. All returned items will be checked for quality before a refund or replacement is processed.
2. Items must be undamaged and returned with original tags intact.
3. Returns for damages due to negligence or improper use are not covered.
4. A Return Form with a valid Return ID must accompany the returned item(s).
5. Special rules may apply to promotional offers.
6. In remote areas where reverse pick-up is unavailable, customers can self-ship the return with a generated Return ID.

Refunds will be processed as follows:

• Cash on Delivery (COD): Refunds via UPI or NEFT through a link sent by our partner Razorpay.
• Prepaid Payments: Refunds will be credited to the original account within 5-7 working days after quality check.

If a product does not meet our Return Policy criteria, the request will be declined.

Any original shipping charges incurred at the time of purchase are non-refundable.

Made to Order items are final sale. Once an order has successfully been placed, it cannot be cancelled, modified or returned for a refund.